As part of our COVID-19 Impact Series, we have been exploring potential impacts to our nationwide network of health system specialty pharmacies. Read More >


Network Operations Manager- Home Infusion

Under the direction of the Director of Network Operations, develops and implements projects to build and grow high performing specialty pharmacy and infusion programs that meet and/or exceed network, pharmaceutical manufacturer, payer and accreditation requirements. Works with members to coordinate operational and clinical practices and processes. Contributes to the Excelera Operations Committee and Home Infusion User Group. Monitors project and network performance and addresses any issues in a timely manner.


  • Oversees account management for health system specialty pharmacy and home infusion pharmacy clients and projects
  • Serve as advocate for network members to Excelera and other external stakeholders.
  • Facilitates the communication and exchange of network data files and reporting.
  • Provides operational content for sales and business development initiatives
  • Provide regular updates on the status of network operations to management.
  • Work in conjunction with Operations team and member pharmacy to achieve successful accreditations on an ongoing basis.
  • Coordinate with IT, Payer, Pharma and Nursing components of projects.

 Knowledge, Skills & Abilities:

  • Highly Proficient Relationship Management
  • Ability to build and maintain professional relationships
  • Understanding of pharma and payor business operations generally
  • Strong knowledge of specialty pharmacy
  • Strong knowledge of home infusion business
  • Knowledge of Home Care/Home Health
  • Excellent analytical skills
  • Pharmaceutical contracting knowledge preferred
  • Problem solving skills
  • Organized and pays attention to detail
  • Account management and/or project management preferred
  • Strong customer service skills
  • Demonstrate Excelera’s core values of: Integrity, Excellence, Compassion, Service, Accountability
  • Ability and willingness to travel an average of 50%
  • Due to differences in scope of care, practice, or service across settings, the specific experience required for this position may vary

Universal Competencies

  • Work successfully in a team environment
  • Superior interpersonal communication skills
  • Relationship management and sales skills
  • Strategic planning capabilities
  • Ability to learn new skills and concepts easily
  • Exceptional customer service skills
  • Enthusiastic personality; tenacious
  • Self-motivated and organized
  • Good listening skills
  • Proactive and responsive


  • Minimum level of education: Bachelor’s degree in Pharmacy or Nursing


  • Minimum level of experience: 3 years retail or institutional pharmacy ideally in home infusion

 About Excelera

ExceleraRx Corp. is a healthcare company that empowers integrated delivery networks, health systems and large academic medical centers to provide integrated care for complex pharmacy patients, leading to improved health outcomes and decreased healthcare costs. To learn more, or follow us on LinkedIn.

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